Graduate Client Success Executive Job in London | GRB

The Company

This formidable tech start-up have developed a singular software program that gives a diary administration system for unbiased hospitality and tourism companies. These vary from B&Bs and small inns, to shepherd’s huts and windmills! This is a implausible time to hitch the crew because of the anticipated post-Covid reserving increase.

The software program permits purchasers to handle calendars, take funds and promote on a number of exterior reserving websites on the contact of a button. They have a big, rising, world consumer base of over 18,000 and had a turnover of £25 million in 2017.

The Role

This is a implausible alternative for a high grad to enter a fast-growing firm with a start-up really feel. Working inside a sociable crew, you’ll be accountable for on-boarding, activating purchasers’ accounts and serving to to get them up and working with the software program.

You would be the first particular person the client will converse with on the firm. Therefore, you’ll be accountable for making a constructive impression and making certain buyer success from the phrase go. The thought is to set clients up on the system and maximise the worth they obtain from utilising the software program to its full potential, so it boosts their enterprise and encourages site visitors to their on-line content material.

Responsibilities

  • Taking possession of recent clients.
  • Training clients to make use of the software program.
  • Helping clients to maximise the worth they get from the software program.
  • Resolving any technical points with implementation, or escalating to technical groups the place acceptable.
  • Updating data and utilising the corporate’s buyer relationship administration system.
  • Creating coaching plans and methodologies.
  • Updating documentation to assist consumer coaching.

Requirements

  • 2:1 or equal diploma.
  • Work expertise or internships inside the journey or hospitality trade most popular however not important.
  • Basic coding abilities a bonus however not important.
  • A second language is a bonus, however on no account important.

https://www.grb.uk.com/graduate-jobs/graduate-client-success-executive-london-29315