Graduate Customer Service Executive Job in Stoke-on-Trent | GRB

This main digital gaming firm has skilled phenomenal development that’s solely set to proceed. With a big, ever rising portfolio of gaming manufacturers, their world gamers are within the hundreds of thousands.

They pleasure themselves on creating a enjoyable and inclusive work tradition in addition to providing glorious alternatives for development.

In this dynamic organisation, you can be answerable for guaranteeing the very best buyer satisfaction. Your communication abilities will probably be very important and you can be coping with purchasers throughout e mail, cellphone and webchat.

Key Responsibilities:

  • Responding to all consumer service queries to agreed KPIs.
  • Effectively utilizing a number of programs to resolve, report and report on queries.
  • Identify and supply efficient options for any issues that come up and be certain that all related info is handed throughout to managers and the account crew.
  • Communicate successfully with inside departments reminiscent of compliance, account managers and technical groups to resolve consumer queries.

Key Requirements:

  • Fantastic communication abilities are a should for this position.
  • Customer service expertise is useful.