Graduate Customer Support Analyst Job in Birmingham | GRB

This medium-sized, fast-growing software program home has gained a number of trade awards. The firm has workplaces within the UK and Europe and has elevated revenues year-on-year at a superb fee. They lately acquired vital funding and need to proceed hiring graduates into varied roles all through the enterprise.

The Role

This is a chance for graduates to coach as buyer assist analysts. The firm gives a structured assist and coaching programme, coupled with early accountability for latest graduates.

You would be the first level of contact for purchasers, giving recommendation on the way to utilise the software program merchandise, serving to with configuration of programs, analysing issues and dealing intently with builders, take a look at engineers and technical enterprise analysts on all kinds of initiatives, fixing issues and appearing because the face of the corporate.

As you progress within the position, you should have the chance to maneuver into varied positions with extra accountability, making this the best begin to your profession.


  • Acting as the primary line of contact for the shopper
  • Analysing points purchasers are having with the software program
  • Working with inner groups to make sure issues are fastened and programs reconfigured how the shopper wants
  • Becoming an professional within the software program merchandise and advising purchasers on finest observe
  • Problem-solving

This analytical place will utilise your mathematical, logical and drawback fixing expertise, alongside together with your ardour for working with leading edge know-how.

You Will Need

  • A 2:1 (or equal) or above in engineering, maths, physics, pc science or associated diploma
  • A-Levels (or equal {qualifications}) at ABB minimal. Extenuating circumstances will probably be thought-about
  • Great problem-solving skill
  • Desire to hitch the tech trade

Desired Skills

  • Ideally, you should have some work expertise, though this isn’t important