Graduate Customer Support Analyst Job in Birmingham | GRB

This medium-sized, fast-growing software program home has received a number of business awards. The firm has workplaces within the UK and Europe and has elevated revenues year-on-year at a superb price. They lately obtained important funding and so they wish to proceed hiring graduates into varied roles all through the enterprise.

The Role

This position is open for instantly accessible candidates and people of their last yr who may decide to a late May or June begin date

This is a chance for graduates to begin instantly and to coach as buyer assist analysts. The firm affords a structured assist and coaching programme, coupled with early accountability for latest graduates.

You would be the first level of contact for shoppers, giving recommendation on the best way to utilise the software program merchandise, serving to with configuration of methods, analysing issues and dealing intently with builders, take a look at engineers and technical enterprise analysts on all kinds of tasks, fixing issues and performing because the face of the corporate.

As you progress within the position, you will have the chance to maneuver into positions with extra accountability, making this the best begin to your profession.


  • Acting as the primary line of contact for the shopper
  • Analysing points shoppers are having with the software program
  • Working with inner groups to make sure issues are fastened and methods reconfigured how the shopper wants
  • Becoming an professional within the software program merchandise and advising shoppers on finest follow
  • Problem-solving

This analytical place will utilise your mathematical, logical and downside fixing expertise, alongside together with your ardour for working with leading edge know-how.

You Will Need

  • A 2.1 (or equal) or above in engineering, maths, physics, laptop science or associated diploma
  • A-Levels (or equal {qualifications}) at ABC minimal. Extenuating circumstances shall be thought-about
  • Great problem-solving capacity
  • Desire to hitch the tech business

Desired Skills

  • Ideally, you’ll have some work expertise, though this isn’t important