Graduate Customer Support Analyst Job in London or Birmingham | GRB

This medium-sized, fast-growing software program home has received a number of business awards. The firm has places of work within the UK and Europe and has elevated revenues year-on-year at a wonderful charge. They lately obtained important funding they usually wish to proceed hiring graduates into numerous roles all through the enterprise.

The Role

Roles out there in both London or Birmingham places of work.

This is a chance for graduates to begin instantly and to coach as buyer assist analysts. The firm provides a structured assist and coaching programme, coupled with early duty for current graduates.

You would be the first level of contact for purchasers, giving recommendation on find out how to utilise the software program merchandise, serving to with configuration of programs, analysing issues and dealing carefully with builders, check engineers and technical enterprise analysts on all kinds of initiatives, fixing issues and appearing because the face of the corporate.

As you progress within the position, you could have the chance to maneuver into positions with extra duty, making this the best begin to your profession.

Responsibilities

  • Acting as the primary line of contact for the consumer
  • Analysing points purchasers are having with the software program
  • Working with inside groups to make sure issues are mounted and programs reconfigured how the consumer wants
  • Becoming an professional within the software program merchandise and advising purchasers on greatest follow
  • Problem-solving

This analytical place will utilise your mathematical, logical and drawback fixing expertise, alongside along with your ardour for working with innovative know-how.

You Will Need

  • A 2.1 (or equal) or above in engineering, maths, physics, pc science or associated diploma
  • A-Levels (or equal {qualifications}) at ABC minimal. Extenuating circumstances will likely be thought of
  • Great problem-solving potential
  • Desire to affix the tech business

Desired Skills

  • Ideally, you’ll have some work expertise, though this isn’t important

https://www.grb.uk.com/graduate-jobs/graduate-customer-support-analyst-london-or-birmingham-29328