Graduate Service Delivery Analyst Job in London | GRB

The Company

This firm is a number one supplier of cloud-based software program growth and consultancy providers to the enterprise and banking sectors.

The Role

The position is a chance to start a rewarding profession in a fast-growing, established expertise enterprise with a start-up really feel. There is a powerful emphasis on robotic course of automation, so you’ll be working with the slicing fringe of software program expertise.

You might be working from house initially and there might be numerous flexibility to work at home in future. Therefore, you should not have to reside in London, supplied you can also make it into the workplace from time-to-time.

This is a assorted position that can develop your administration, customer-facing and analytical expertise. You will assist senior analysts and shoppers, allocating work to the workforce and managing your workforce’s workload. You will ship coaching classes to shoppers and produce technical documentation.

There might be common interplay with IT departments in giant multinational companies, together with funding banks, insurance coverage firms and world retail manufacturers, whom you’ll assist to know and clear up issues that can not be solved by their in-house technical groups.

You will…

  • Become an knowledgeable within the software program merchandise.
  • Triage and distribute incoming work to your team-mates.
  • Support the Senior Service Delivery Analysts with a wide range of duties.
  • Deliver coaching classes to shoppers and inner groups throughout the enterprise.
  • Support your workforce with necessities evaluation.
  • Speak with shoppers over the cellphone and in particular person as soon as lockdown is completed.
  • Produce technical and coaching documentation.

This analytical place will utilise your logical and downside fixing expertise, alongside along with your ardour for working with innovative expertise.

Essential Skills

  • 2:1 equal or above in a maths, physics, pc science or any diploma however with a demonstrable curiosity in expertise.
  • Excellent analytical and downside fixing talents.
  • Good communication expertise – skilled and assured for interplay with shoppers.
  • Close consideration to element.
  • Passion and curiosity in expertise.
  • Strong organisational and prioritisation expertise.