Graduate Technical Analyst and Support Engineer Job in London | GRB

By | March 8, 2021

The Company

This firm is a number one supplier of cloud-based software program growth and consultancy providers to the enterprise and banking sectors.

The Role

This function is a chance to start a rewarding profession in a fast-growing, established expertise enterprise with a start-up really feel. There is a robust emphasis on robotic course of automation, so you’ll be working with the reducing fringe of software program expertise.

This is a diverse function and completely different from the unusual technical help place. You would be the first port of name for purchasers in IT departments in giant multinational companies, together with funding banks and world retail manufacturers, fixing issues that can not be solved by their in-house technical groups.

In addition, you’ll handle technical points from end-to-end, configuring and coding options for purchasers. You will work on inside initiatives and run quite a lot of studies, figuring out and analysing tendencies in how purchasers use the software program and any constant issues that come up. You will design workshops and coaching periods, to current your findings to the staff to make suggestions on how the software program may be improved.

Responsibilities:

  • Becoming an knowledgeable within the software program merchandise.
  • First, second and third line technical help.
  • Data evaluation.
  • Creating and operating studies for purchasers.
  • Presenting your findings to the staff.
  • Acting as an interface between the shopper and technical staff.
  • Configuring software program to swimsuit purchasers.
  • Creating coaching packs for purchasers to observe.

This analytical place will utilise your logical and downside fixing abilities, alongside together with your ardour for working with leading edge expertise.

Essential Skills

  • 2:1 equal or above in a pc science, maths, physics or associated diploma.
  • Excellent analytical and downside fixing skills.
  • Good communication abilities – skilled and assured interplay with purchasers.
  • Close consideration to element.
  • Passion and curiosity in expertise.
  • Knowledge of SQL, Python or Java is most well-liked, however different applied sciences shall be thought-about.
  • Organisational abilities.

https://www.grb.uk.com/graduate-jobs/graduate-technical-analyst-and-support-engineer-london-29347